cosine

Specified Commercial Code

Notation regarding the Specified Commercial Transactions Law

shop's name: Cosine official mail order
Name of the person in charge of operation: Toko Yamagata
post code: 079-8453
Address / contact information: 3-2-26 Nagayama Kita, Asahikawa-shi, Hokkaido
: Cosine Co., Ltd.
PHONE: 0166-47-0123
FAX: 0166-47-7450
Email address: support@cosine.com

Explanation of charges other than the product price

[Delivery charges for small and small items (domestic)]

Hokkaido: 550 yen (tax included)
Tohoku / Kanto: 660 yen (tax included)
Koshinetsu, Tokai, Hokuriku, Kinki: 770 yen (tax included)
Chugoku / Shikoku / Kyushu: 990 yen (tax included)
Okinawa / remote island: Estimate separately

[Delivery charges for medium-sized products (domestic)]
Pratt Ottoman Volk / 1-2 chairs / Bench / Stool / Liite / Bench / Stool / Living Bench Ottoman

Hokkaido: 1,100 yen (tax included)
Tohoku / Kanto: 2,750 yen (tax included)
Koshinetsu, Tokai, Hokuriku, Kinki: 3,850 yen (tax included)
Chugoku / Shikoku / Kyushu: 4,950 yen (tax included)
Okinawa / remote island: Estimate separately

[Large items shipping charges (domestic)]
Pratt Sofa, Dunlan Table 95/140, Fit Table 85/135, Living Bench, Liite Table, Sofa, Shades Long, Fioretto, Repole / Coat Stand, Aaz / Coat Rack

Hokkaido: 5,500 yen (tax included)
Tohoku / Kanto: 8,800 yen (tax included)
Koshinetsu, Tokai, Hokuriku, Kinki: 9,900 yen (tax included)
Chugoku / Shikoku / Kyushu: 11,000 yen (tax included)
Okinawa / remote island: Estimate separately

Please refer to the above list for shipping charges. Shipping costs vary depending on the region and product size.
Free shipping for small and small items over 11,000 yen (tax included). (One delivery address)
The above shipping charges do not apply to cosine select products.
Okinawa and remote islands will be quoted separately.
Delivery times will vary depending on delivery area, payment timing, traffic conditions and weather conditions.
We will ship as soon as possible from the day we receive your order, but please consider that it will be delivered within 2 to 7 business days after your order (after confirming payment in the case of Japan Post Bank transfer or bank transfer).
Regarding the shipping date, we will contact you by email after preparing for shipping.
Depending on the size of the product, we may specify the estimated delivery date and ship it to prevent delivery delays. Please note
If it is out of stock, we will ship it after meeting with the customer.
We will deliver it by our designated delivery company.

Application expiration date

You can use various credit cards, Japan Post Bank transfer (prepayment), bank transfer (Mizuho Bank) (prepayment), and cash on delivery (additional fees will be charged. Some products are not eligible). ..

The transfer fee will be borne by the customer. We will ship after confirming payment.
In the case of financial institution transfer, if payment cannot be confirmed more than 7 days after the order is placed, the order will be cancelled.

About defective products

When you receive the product, please check the contents immediately.
About product damage / stain / product difference We make every effort to ensure the quality of the product, but if the product is damaged / soiled or if there is a product difference, details will be given within 7 days after the product arrives. Please let us know by email, phone or fax. We will contact you immediately regarding the return / exchange procedure. In this case, we will bear the necessary charges for returns and exchanges such as shipping charges.
However, if the item cannot be exchanged, such as sold out items, discontinued items, bargain items or limited items, the product price will be refunded.
If you wish to return or exchange for your convenience (such as different from the image), we will accept returns and exchanges only if certain conditions are met.
Please check the following and contact us in advance by email, phone or fax.

Sales quantity

The number of production lots depends on the product.
For large orders, it may take some time before delivery.
Please contact us in advance when ordering a large quantity of 20 or more.

Delivery time

If the item is in stock after payment is confirmed, we will arrange the shipment immediately.

If in stock, we will arrange and prepare the shipment within 2-4 business days.
If you specify the desired delivery date, we will ship by specifying the estimated arrival date on the desired date.
If the item is out of stock, we will notify you by email within 3 business days of the estimated shipping date, even if the arrival schedule is undecided.
In the case of financial institution transfer, if payment cannot be confirmed more than 7 days after the order is placed, the order will be cancelled.

payment method

The transfer fee will be borne by the customer. We will ship after confirming payment.
In the case of financial institution transfer, if payment cannot be confirmed more than 7 days after the order is placed, the order will be cancelled.
If you pay by bank transfer, we will replace it with a receipt using the bank transfer statement.
In the case of cash on delivery payment, only the receipt issued by the delivery company will be accepted, and we will not be able to issue a separate receipt.
If you need a receipt, it can only be issued if you write it in the "Order Comment" when ordering. Please note that we will not be able to issue a receipt after the shipment is completed.

Payment deadline

In the case of financial institution transfer, if payment cannot be confirmed more than 7 days after the order is placed, the order will be cancelled.

Return deadline

We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if there is a difference in the product, we will notify you of the details by email, phone or fax within 7 days after the product arrives. please give me. We will contact you immediately regarding the return / exchange procedure. In this case, we will bear the necessary charges for returns and exchanges such as shipping charges.
However, if the item cannot be exchanged, such as sold out items, discontinued items, bargain items or limited items, the product price will be refunded.

Return shipping fee

If you wish to return or exchange the item for your convenience (such as different from the image), you will be charged 10% of the item price and the actual round-trip fare.