FAQ

Q1: I would like to see a specific product at a nearby store.
Depending on the store, the products on display may be limited (replacement of exhibitions, special events, etc.).
We will check it, so please contact us each time.
It is also possible to order products that are not on display at the dealers.
Please speak to the staff of the store.
Q2: I would like to know the detailed size and weight of the product.
Please check on the product page.
We apologize for the inconvenience, but please contact us for sizes and weights not listed.
Q3: Is it possible to purchase parts or parts?
It is also possible to purchase parts and parts.
Example 1: Dress rack DR-270M Maple / oil upper round bar: 1,870 yen (tax included)
Example 2: Dress rack (wide) DR-270MW Maple / oil upper round bar 2,530 yen (tax included)
The price will change depending on the tree species and parts, so
Please contact us for other tree species and parts.
Q4: Can casters be attached to the dress rack?
It is also possible to have casters.
Example 1: Dress rack DR-270M Maple [with casters] Price 40,700 (tax included) Delivery time 30 days after receiving an order (after payment is completed)
Q5: Is it possible to purchase discontinued products (discontinued products) that are not listed in the latest catalog?
Discontinued products (discontinued products) that are in stock at our company can be purchased.
Please contact us for the number of items in stock.

[About repair]

Q1: The metal fittings of the stool have come off. Is it possible to repair it?
Of course it is possible.
Please check your usage status, store of purchase, and time of purchase.
Please contact the store where you purchased the product.
If you receive it as a gift or if you do not know the store where you purchased it, please contact us.
We will take appropriate measures to prevent the metal fittings and screws from coming off.
Q2: The hands of the clock are now delayed. Is it possible to repair it?
First of all, if it does not work properly , please refer to >> here .
If it still does not improve, we will repair the machine for natural failure that occurred within one year after purchase under normal use conditions free of charge.
Please request repairs from the store where you purchased the product with the warranty card.
If you receive it as a gift, or if you do not know the store where you purchased it, please contact us with a warranty card.
>>> Watch repair inquiry form
Q3: Can I buy only the hands of the clock?
Only needles can be purchased.
The price of the needle is
1. Type with second hand Second hand 165 yen (tax included), long and short hand 275 yen (tax included)
How to buy
1. Order at the store (purchase store). Please contact the store for delivery at a later date and details.
(If more than one year has passed, or if the customer's negligence causes a failure, there is a charge)
2. Order by cosine. Shipping fee 220 yen (tax included) (Mail service: Date and time cannot be specified.)
In that case, please enclose a memo with the product number, desired needle type, address, name, and telephone number, and send a postage stamp for the required amount to our head office. (This is to avoid the transfer fee.)
Cash on delivery is also possible. (Separate cash on delivery fee 440 yen) (tax included)
[Example]: CW-01CM (wall clock <color>) 1 second hand, 1 minute hand, 1 minute hand
440 yen (second hand, long and short hands) + 220 yen (shipping) = total: 660 (tax included).

[About the clock]

Q1: Please tell me about the specifications of the watch (movement).
[Sweep type]: A movement that does not tick the seconds.
→ Wall clock (color) (R), mine wall clock, MUKU clock (large) (small), mine clock (large) (small)

[Pendulum type]: A watch with a pendulum without a second hand.
→ Cuckoo clock
Q2: Do you care about the sound of the clock?
Both [sweep type] and [pendulum type]
The movement is a machine that combines small gears.
Therefore, it is not completely silent, but it is a relatively quiet movement.
Also, because the cuckoo watch has a large movement, the mechanical noise may be relatively loud.
Please also consider the place of use.

Products

Category



One gift in the world
【 Insert name 】
If you wish to enter your name, please select the size and typeface and order it together with the product.
A size tax included 1,320 yen / B size tax included 1,650 yen


 


 

cosine Style

コサインスタイル

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Brands

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cosine YOUTUBE channnel
cosineBOOK

INFORMATION

お支払方法

クレジットカード払い、銀行振り込み(代金前払い)、郵便振替(代金前払い)、代金引換(代引き手数料:400円税別)がご利用いただけます。
クレジットカードは下記マークのあるカードでお支払いいただけます。

コサイン旭川本店

〒079-8453
北海道旭川市永山北3条6丁目2-26
TEL 0166-47-0123 
FAX 0166-47-7450
営業時間:10:00~17:00 
(水曜定休・祝日の場合は営業)

コサイン青山

〒150-0001
東京都渋谷区神宮前2-5-4SEIZAN 外苑101
TEL 03-3470-7733 
FAX 03-6804-2611
営業時間:11:00~19:00 
(水曜定休・祝日の場合は営業)

コサイン札幌

〒060-0005
北海道札幌市中央区北5条西4丁目7番地
大丸札幌店 7F リビング雑貨売場
TEL 011-231-5868(担当:奥谷)
営業時間:10:00~20:00 
(元日を除き営業)

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