FAQ

Q1: I would like to see a specific product at a nearby store.
Depending on the store, the products on display may be limited (replacement of exhibitions, special events, etc.).
We will check it, so please contact us each time.
It is also possible to order products that are not on display at the dealers.
Please speak to the staff of the store.
Q2: I would like to know the detailed size and weight of a product.
Please check the product page.
We apologize for the inconvenience, but please contact us for sizes and weights not listed.
You can contact us from "Inquiries" on each product page or from this form .
Q3: Is it possible to purchase parts or parts?
It is also possible to purchase parts and parts.
Example 1: Dress rack DR-270M Maple / oil upper round bar: 1,870 yen (tax included)
Example 2: Dress rack (wide) DR-270MW Maple / oil upper round bar 2,530 yen (tax included)
The price will change depending on the tree species and parts of the parts, so
Please contact us for other tree species and parts.
Q4: Can casters be attached to the dress rack?
It is also possible to have casters.
Example 1: Dress rack DR-270M Maple [with casters] Price 44,000 yen (tax included) Delivery date 30 days after receiving an order (after payment is completed)

Click here for the page where you can order caster processing.
Q5: Is it possible to purchase discontinued products (discontinued products) that are not listed in the latest catalog?
Discontinued products (discontinued products) that are in stock at our company can be purchased.
Please contact us for the number of stocks.
You can contact us using this form .

[About repair]

Q1: The metal fittings of the stool have come off. Is it possible to repair it?
Of course it is possible.
Please check your usage status, store of purchase, and time of purchase.
Please contact the store where you purchased the product.
If you received it as a gift or if you do not know the store where you purchased it, please contact us.
We will take appropriate measures to prevent the metal fittings and screws from coming off.
Q2: The hands of the clock are now delayed. Is it possible to repair it?
First of all, if it does not work properly , please refer to here .
If the problem still persists, we will repair the machine for free if it occurs within one year of purchase under normal use.
Please request repairs from the store where you purchased the product with the warranty card.
If you receive it as a gift, or if you do not know the store where you purchased it, please contact us with a warranty card.
>>> Watch repair inquiry form
Q3: Can I buy only the hands of the clock?
It is possible to purchase only the needle.
The price of the needle is
1. Type with second hand Second hand 165 yen (tax included), long and short hand 275 yen (tax included)
How to buy
1. Order at the store (purchase store). Please contact the store for delivery at a later date and details.
(If more than one year has passed or if the customer's fault is due to a customer's fault, there is a charge)
2. Order by cosine. Shipping fee 220 yen (tax included) (Postal: Date and time cannot be specified.)
In that case, please contact us by e-mail with the product number, desired needle type, address, name, phone number, payment method (bank transfer, stamp payment, cash on delivery).
We will inform you of the amount and destination, so please transfer or send the required amount of postage stamps. (This is to avoid the transfer fee.)
It will be treated as a courier, but cash on delivery is also possible. (Separate cash on delivery fee 440 yen) (tax included)
[Example]: CW-01CM (wall clock <color>) 1 second hand, 1 long hand, 1 short hand
440 yen (second hand / long / short hand) + 220 yen (shipping) = total: 660 (tax included).
Please contact us before sending stamps as you will need to check the details with your watch.

You can contact us using this form .

[About the clock]

Q1: Please tell me about the specifications of the watch (movement).
[Sweep type]: A movement that does not tick the seconds.
→ Wall clock (color) (R), Mine wall clock, MUKU clock (large) (small), Mine clock (large) (small)

[Pendulum type]: A watch with a pendulum without a second hand.
→ Cuckoo clock
Q2: Do you care about the sound of the clock?
[Sweep type] [Pendulum type] Both
The movement is a machine that combines small gears.
Therefore, it is not completely silent, but it is a relatively quiet movement.
Also, because the cuckoo watch has a large movement, the mechanical noise may be relatively loud.
Please also consider where you will use it.

Products

Category



one gift to the world
【 Insert name 】
If you wish to have your name engraved, please select the size and font and place your order along with the product.
A size 1,430 yen including tax /B size 1,760 yen including tax


 


 

cosine Style

コサインスタイル

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  • kids
  • gift and limited
  • create by artist

Brands

ブランド

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Click here for cosine YOUTUBE channel

INFORMATION

お支払方法

クレジットカード払い、銀行振り込み(代金前払い)、郵便振替(代金前払い)、代金引換(代引き手数料:400円税別)がご利用いただけます。
クレジットカードは下記マークのあるカードでお支払いいただけます。

コサイン旭川本店

〒079-8453
北海道旭川市永山北3条6丁目2-26
TEL 0166-47-0123 
FAX 0166-47-7450
営業時間:10:00~17:00 
(水曜定休・祝日の場合は営業)

コサイン青山

〒150-0001
東京都渋谷区神宮前2-5-4SEIZAN 外苑101
TEL 03-3470-7733 
FAX 03-6804-2611
営業時間:11:00~19:00 
(水曜定休・祝日の場合は営業)

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