FAQ

Q1: I would like to see a specific product at a nearby store.
Depending on the store where the products are displayed, there may be cases where the products on display are limited (exhibition replacement, special events, etc.).
Please contact us each time as we will check.
It is also possible to order products that are not on display at the stores.
Please ask the staff of the store.
Q2: I want to know the detailed size and weight of the product.
Please check the product page.
Please feel free to contact us for the size and weight not listed.
Q3: Can I purchase parts and parts?
Parts and parts can also be purchased.
Example 1: Dress rack DR-270M Maple / Oil upper round bar: 1,600 yen (excluding tax)
Example 2: Dress rack (wide) DR-270MW maple / upper round bar for oil 2,200 yen (excluding tax)
Please contact us for other parts.
Q4: Can casters be attached to the dress rack?
A caster is also possible.
Example 1: Dress rack DR-270M Maple [With casters] Price 36,000 (tax excluded)
Q5: Is it possible to purchase discontinued products that are not listed in the latest catalog?
Products that are discontinued (out of print) and in stock at our company can be purchased.
Please contact us for the quantity in stock.

[About repair]

Q1: The stool bracket has come off. Is repair possible?
Of course it is possible.
Please check your usage status, the store you purchased it from, and the time of purchase.
Please contact the store where you purchased the product.
Please contact us if you receive a gift or you are unsure of the store from which you purchased it.
We will handle the removal of brackets and screws appropriately.
Q2: The clock hands are now delayed. Is repair possible?
If it does not work properly , please refer to here .
If it still does not improve, we will repair free of charge for natural machine failures that occurred within one year of purchase under normal operating conditions.
Please request a repair with the warranty card along with the warranty card.
If you receive a gift or if you are unsure of where to buy, please contact us with a warranty card.
Q3: Can I purchase only clock hands?
You can purchase only the needle.
The price of the needle is
1. Type with second hand Second hand 150 yen (excluding tax), long and short hand 250 yen (excluding tax)
* However, CW-03 (old clock (round) old type) long and short hands 1,150 yen (excluding tax)
How to purchase
1. Place an order at the store (purchase store). Please contact the store for delivery at a later date.
(If more than one year has passed or the customer is faulty due to fault, there will be a charge)
2. Order with cosine. Shipping fee 200 yen (excluding tax) (Kuroneko Mail: date cannot be specified.)
In that case, please enclose a note with the product number, desired needle type, address, name and telephone number, and send a postage stamp for the required amount. (This is to prevent a transfer fee.)
Cash on delivery is also possible. (Separately cash on delivery fee 400 yen) (excluding tax)
[Example]: CW-01CM (clock <color>) One second, one long and one short hand
400 yen (second hand, long and short hands) + 200 yen (shipping fee) = Total: 600 (excluding tax).

[About the watch]

Q1: What are the specifications of the watch (movement)?
[Sweep type]: Movement that does not tickle seconds.
→ Wall clock (color) (R), Mine clock, MUKU clock (large) (small), Mine clock (large) (small)

[Pendulum type]: A watch with a pendulum and no second hand.
→ Cuckoo clock
Q2: Do you care about the clock sound?
[Sweep type] [Pendulum type]
The movement is a machine that combines small gears.
Therefore, there is no silence at all, but it will be a relatively quiet movement.
Also, because the cuckoo watch has a large movement, the mechanical sound may be relatively loud.
Please consider where to use.

コサイン旭川本店

〒079-8453
北海道旭川市永山北3条6丁目2-26
TEL 0166-47-0100 
FAX 0166-47-7450
営業時間:10:00~17:00 
(水曜定休・祝日の場合は営業)

コサイン青山

〒150-0001
東京都渋谷区神宮前2-5-4SEIZAN 外苑101
TEL 03-3470-7733 
FAX 03-6804-2611
営業時間:11:00~19:00 
(水曜定休・祝日の場合は営業)

コサイン札幌

〒060-0005
北海道札幌市中央区北5条西4丁目7番地
大丸札幌店 7F ライフスタイル雑貨売場
TEL 011-828-1297(担当:佐藤・広田・岡部)
営業時間:10:00~20:00 
(元日を除き営業)

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